This house believes international sporting events are beneficial to Essay

This house believes international sporting events are beneficial to the host country - Essay Example The most obvious appeal of hosting a large scale sporting event is that it creates a suitable platform for the host destination to market its facilities and culture to the world. The image portrayed during the event creates an influential impression on the viewers, which determines future visits to the destination (Solaf, 1998, p. 44). Since the inception of Olympic Games, the number of participants and viewers has been increasing. In 1984, only 140 countries participated in 221 events at the games. In the 2000 Olympic Games, the number of participating countries increased to 199 while the events rose to 300 (Shaffer, Alan and Celine 2003, p. 83). During the 2008 summer Olympic Games in Beijing, a record 204 nations who are members of National Olympic Committee participated in 302 events (Liauw, 2010, p. 28). These figures show that hosting Olympic Games is one of the largest tourism advertising opportunities that the host country and city can ever have. The wide media coverage of th e event promoted the image of the city in the international market by displaying the good infrastructural framework, diverse Chinese cultures and the excellent living conditions in the city (Campanella, 2008). Analysts explain that this effect occurs through the enhancement of both pull and push tourist factors (Hinch, and Higham, 2001, p. 70). According to Kearns and Philo (1993, p. 75), pull factors are the positive and tangible attributes of the host destinations. They include cultural and historical attractions, good infrastructure, security, facilities for leisure activities and other opportunities including favourable shopping amenities, accommodation and other supporting services. China has a rich historical and cultural background that includes the Chinese Great Wall. The media coverage during the event provided a valuable opportunity for marketing such scenic sites to the world. Push factors are intangible tourist motives, associated with stimulating the desire of people to travel to a particular destination for leisure activities (Solaf, 1998, p. 247). Six years before hosting the Olympic Games in 2008, the number of tourists arriving in China increased by about 6 percent annually (ETOA, 2010). In 2007, a year before the event, 132 million foreign tourists visited the country. Moreover, the event stimulated domestic tourism from 644 million in 1997 to over 1 billion tourists in 2007 (Zhang and Zhao 2007, p. 79). Hosting the Olympics games require heavy capital investment and critics argue that the anticipated benefits do not justify the cost. Construction of infrastructure associated with hosting of the event contributes the largest proportion of the costs (Preuss, 2000). There is hard evidence, however, which proves that hosting the Olympic Games does have a lasting and positive effect on the economy of the host region. In 2009, the number of tourist arrivals in Beijing increased and exceeded the 2008 arrivals (ETOA, 2010). The 1992 Olympic Games in Barcelona stimulated tourism industry in the city profoundly. Before the Olympics, tourism accounted less than 2 percent of the city’s gross domestic product (GDP). After conclusion of the event, tourism in Barcelona has been on an increasing trend and currently, it

Ritz Carlton Case Studies Essay Example | Topics and Well Written Essays - 750 words

Ritz Carlton Case Studies - Essay Example In Malaysia, McBride, the general manager, introduced the practice of extending a welcome to passengers at the airport by giving discount coupons and mimosas, amongst others, not to mention the presence of a fully furnished room of Ritz-Carlton in the airport. All these were totally novel and unique concepts of marketing that go on to fortify the hotel’s image as a leader in the realm of customer care.† (1) Another vital factor contributing towards the hotel’s success story is the tremendous amount of importance that is accorded to people associated it – both employees and also the customers. The consistent growth of any organization is heavily dependent on the manner in which the people associated with it are treated. This very factor is all the more relevant for entities operating in the sphere of hospitality. â€Å"It is the firm conviction of Ritz-Carlton that when a customer stays in its premises, for the entire duration, the hotel is the home for them. Hence, the hotel’s 7 Day Countdown Orientation program for new recruits is predominantly aimed at making them fully understand the relevance of this concept. One of the first precepts communicated to the new employees is â€Å"We all are ladies and gentlemen serving ladies and gentlemen†. This speaks volumes about the friendly and amicable treatment that Ritz-Carlton gives to its employees. Additionally , it is in this very cordial atmosphere that the skills of the employees are honed, ensuring that they run the extra mile in addressing the all-important aspect of customer service. Last but not the least, the various things inclusive in the orientation program such as The Credo, The Employee Promise and The Twenty Basics, to cite a few, go a long way in making sure that employee efficiency would invariably lead to customer satisfaction.† (1) At this juncture, it would be worthwhile to understand as to what actually is being sold by Ritz-Carlton. The answer to that resulting from a mere

Arthur Miller Essay Example for Free

Arthur Miller Essay An important theme in Arthur Millers play All My Sons is the responsibility a man has for another man. Miller stressed that people must be held accountable for their actions to society and they will be held accountable by the inevitable justice found in the universe: karma. This theme is expressed through action as well as characters throughout the entire play; it is subtle at first but slowly becomes more prominent until Joe Keller finally realizes exactly how his actions affected people outside of his family. To begin, Kellers character is important to the theme because he represents the opposite of being responsible for his actions and being held accountable to society. Joe Keller seems like a simple kind of man. His greatest wishes are to obtain the American dream for his wife and to create a legacy to pass on to his son. However, he harbors a dark secret that explains how he achieved those dreams for his family- he knowingly shipped out faulty airplane parts during wartime. Up until the time of the play, Keller did not believe he did a terrible thing by shipping those parts out. As he explains, when he came home from jail he was like an expert on the whole jail thing and, over time, the children got it confused and [he] ended up a detective(29). Or, more clearly, he went from being the bad guy to being the good guy. In Kellers mind, he was the good guy because he saved his family from being poor and having their reputations in the gutter. He says to his wife, you wanted money, so I made money(76). To him, he simply did what he had to do to protect and take care of his family. At that point in his life he was not able to see the big picture of things; he was only able to see one little contour, just one small piece, of what makes up the universe. Furthermore, it is evident that Kellers small piece of the universe, his family, is what is most important to him. Throughout the play he tells Chris that everything he has done with the business , including sending out cracked gear heads, was for Chris: it was a chance and I took it for you(70). Keller believed that he had to send out those parts so that he would still have a business to pass on to his son. Chris replies what is that, the world- the business?(70). He is asking his father if the whole world is the business. And the answer in Kellers mind is, as long as it takes care of his family, yes it is the world. Slowly, though, Keller begins to see just what his actions have caused to happen to other people. Take, for example, when he speaks to Ann about her father, Steve. He finds out that Ann and George never visit Steve in jail and that they dont even write to him. Keller is unable to understand why the children would crucify their father and he pleads with Ann to not make a murderer out of him(32). He realizes that Steves life was ruined and his relationships with his children, something that Keller gives very high value to, are ruined as well. It is also easy to believe that Keller doesnt want to see Steve crucified because if he is, that means that Keller should be too. And if Keller was punished for his actions, that means there is something bigger in the world than the relationship between father and son. The whole ordeal with Steve and Steves children gives Keller a clue that there may be bigger things in the world than familial relationships and also that there may be consequences to wrongful actions. Finally, Chris and Larry (posthumously) work to enlighten Keller that theres a universe of people outside and that [hes] responsible to it(84). Chris character alone serves as a guidepost to this revelation. He is the epitome of the idea of responsibility and accountability to society because he is the person that reaches for something he wants but pulls back because other people will suffer(16). Chris takes other peoples feelings and well-being into account before he acts. He learned to be so self-less in the war, as he watched his men kill themselves for each other. He describes it as a kind of responsibility. Man for man(35-36). He learned that you cannot only look out for yourself in this world, but you have to help other people out as well. And Larry, whom Keller thought shared his ideas on the way the world was made (with a forty-foot front), had a good sense that people must consider the good of the many before they act for the few. It is his letter to Ann, in which he states he cant bear to live anymore(83) because of what his father did, that brings everything crashing down around Keller. In the same way Larrys memorial tree came crashing down and allowed more light to shine into the arbor, his letter shined light onto the true ways of the universe. Everything that Keller stood for, everything he believed in was wrong. He finally realized that he did a terrible thing that killed not only strangers, but people who were fathers, brothers, and sons. In essence, he killed the thing he lives for; he killed family. This revelation drives home the idea that justice will inevitably be brought to the wrong-doers. Kellers karma comes back and makes him not only set everything right in the universe again but pay the ultimate price for his actions: death by his own hand. Chris, Ann, and Kate can now move forward, not bogged down by shame and guilt, and they can live.

John Dillinger: A Biography

John Dillinger: A Biography John Dillinger was one of the Midwest and our nations most elusive and notorious bank robbers. Many thought of Dillinger as a modern day Robin Hood that stole from the very institutions that where foreclosing on broken farmers. (Life, 2003). The truth is that John Dillinger was a career criminal that lead a life of crime that started with Deviance in his youth. Some described his behavior as just kids being kids, but in Dillingers case this was just the beginning. John Herbert Dillinger was born June 22, 1903 in Indianapolis, Indiana to John Wilson Dillinger and Mary Ellen Lancaster. He was the younger of the two children from his fathers first marriage. John Jr was best described as a well behaved child leading up to his mothers death when he was just four years old. This was a difficult time for young Dillinger and allot for him to take in at a young age. Johns older sister took on the responsibilities of the mother figure in the house hold while his father ran his grocery business, but this lasted only a year when his sister moved out and John was left with only his father. (Materra, 1955). In 1912, John Dillingers Grandfather Mathias passed away and his father met Johns stepmother at the funeral. When John was nine years old his father remarried and John was left to adjust yet again to another change in his environment. (Materra, 1955). As Dillinger got older he was involved in more and more deviant behavior that started as pranks and escalated to juvenile court. He was best described by his peers as a bully and a juvenile delinquent that frequently defied authority. ( Materra, 1955). By the time that Dillinger was in the sixth grade he was the leader of a neighborhood gang called The Dirty Dozen. This was composed of numerous children from the neighborhood in which Dillinger grew up, but only a select few participated in the theft of coal from the rail yards in Indianapolis. Dillinger and some of the more prominent members of the gang managed to steal tons of coal and sold it to neighbors at a discounted price, until a railroad detective caught members of the gang that told on Dillinger. This would be Dillingers first encounter with the law that brought him to juvenile court. (Toland, 1963). This could have been said to be the first step in Dillingers criminal career. These were early signs that Dillinger was on his way to a life of crime. The earliest sign was obvious when he was labeled as the ring leader of a gang in the sixth grade that was found guilty of coal theft. No one could have predicted that Dillinger would go on to capture the attention of the nation and make history as one of the nations most notorious outlaws. The public both feared and idolized Dillinger. Some called him a Tommy gun wonder that was swift and gracious in his robberies. When John was twenty he committed his first major crime that put him in the Indiana state prison for ten to twenty years. In the 1920s leading up to his arrest his father decided to sell his grocery store and move to the country and take up farming in Mooresville, Indiana. His father hoped that John would take up farming, but Dillinger was not partial to the country life having been raised in the city. Dillinger never held steady work having dropped out of school he did odd jobs and helped on the family farm. At twenty John stole a car, and to avoid prosecution Dillinger fled and joined the Navy. His days in the Navy lasted only 5 months before he deserted. He then returned home and married a young bride that was sixteen years old. (Girardin and Helmer, 1994). When Dillinger was married it was about the same time that he met Ed Singleton on a local baseball team that they both belonged to. Singleton, who was an ex convict presented the idea of robbing the local grocer to Dillinger. The local grocer Frank Morgan was to be Dillingers first victim in an armed robbery. Morgan just happened to be a very good friend of Dillingers father. Dillinger attacked him on the street with a bolt wrapped in a handkerchief. After struggling with Morgan John pulled a gun and fired it in the air, he then fled out of fear. Weeks later the local sheriff figured things out and brought Morgan out to the Dillinger farm to identify John Jr. Dillingers father was assured that the court would be lenient if he confessed and plead guilty to assault and armed robbery, so Dillinger admitted to committing the crime. When his day came in court there was no leniency and he was sentenced to fifteen to twenty years in the state prison. After 5 years Dillingers wife asked for a divorce and this added to his bitterness and caused him to request to be transferred to the Michigan City State penitentiary where he would be schooled by hardened criminals on how to carry out a successful bank robbery. ( Materra, 1955). Nothing could explain how John Dillinger learned to become a professional bank robber than the hard time that he had served at Michigan City with other notorious criminals. Michigan City state penitentiary was the turning point that changed John Dillingers course in life to a criminal career. From John Dillingers progression from his childhood of deviance and minor criminal activities such as stealing coal and leading a local gang of kids he progressed into the first criminal in history to be known as public enemy #1. (Girardin and Helmer, 1994). The robbery of his local grocer and family friend that put him in prison for ten to twenty years could be observed as the turning point that made Dillinger into a career criminal. In his time at Michigan City he took to education on how to rob banks. Before meeting his tutors he managed to gain quite a reputation in prison. In letters that he wrote his wife in the first ninety days read things such as Ill be home for Christmas (Materra, 1955). In the first ninety days John Dillinger managed to receive another six months added onto his sentence due to two attempted prison breaks. In 1929 John was up for a parole hearing that quickly was turned down due to the size of Johns file. After being denied parole he merely shrugged it off and requested a transfer to Michigan City state penitentary, according to John because they had a better ball team. At twenty six years old Dillinger was about to embark on his criminal education. (Toland, 1963). When Dillinger arrived at Michigan City he was given a job manufacturing clothes where he met his three mentors; Harry Pierpont, Charles Makley, Russell Clark, and Jack Hamilton. All three had been convicted of bank robbery and were more than willing to share their plans and expertise with Dillinger. This gang didnt only share their expertise they shared a list of banks with the weakest security in the Midwest. ( Materra, 1955). In 1933 Dillinger was facing yet another parole hearing. By this time Dillinger got smart and discontinued getting in trouble for petty offenses and focused on the possibility of being released. This time Dillinger was successful in being released receiving two out of the three votes for parole.(Reppetto, 2004) John returned home to Mooresville not to be greeted joyfully, but with the grief that his stepmother had passed away. (Materra, 1955). It wasnt long after Dillinger was released that he went right back to his old ways that gave him 10 years. In late may of 1933 Dillinger teamed up with Noble Claycomb and nineteen year old William Shaw. The trio planned out a job and carried out the first criminal act that John Dillinger had committed since his release. The trio entered a grocery store and made off with $100 in bills after Dillinger assaulted the store manager with the barrel of his hand gun knocking out his teeth. The very next day Dillinger kept his meeting with his parole officer lying to him and stating that he was seeking employment and helping his father on the farm. (Materra, 1955). It wasnt long after that Dillinger embarked on another criminal adventure with William Shaw also known as The Kid and Paul Parker. The three headed out for Indianapolis where they carried out the robberies of a drug store and a Kroger grocery store. Dillinger and Paul Parker scouted some banks that were on the easy jug list, but they had been hit by a much stronger force already. The Great Depression had taken its toll on many banks of the time causing them to go out of business. (Materra, 1955) After a number of robberies Shaw was captured leaving Dillinger with only one other member of what was known as the White Cap gang. After Shaw and the rest of the gang where captured by police Dillinger and their wheel man Copeland decided to carry out the planned bank robbery in Daleville Indiana. Dillinger entered the bank alone and a six-foot cage separated Dillinger from the clerk. In a daring leap Dillinger cleared the top of the wall and ordered the clerk to open the second cage and she did. This leap earned John the famous nickname of Jackrabbit. Dllinger managed to go into the vault and score diamond rings that were in safe keeping and handfuls of cash. Shortly after this successful hoist police cornered Shaw in a cell forcing information out of him until he finally gave up the others in the gang. This was the end of Dillingers first serious gang, but other plans were in the making. Dillinger was back in the recruiting process looking to aspire to bigger takes.(Toland, 1963) Dillingers successful robbery in Daleville Dubbed the Jackrabbit job was quickly linked to Dillinger by authorities, and wanted posters were printed out and dispersed throughout the state. This was the start of Dillingers fame.( Toland, 1963). Dillinger carried out a number of robberies through out Indiana and was captured in Dayton Ohio where john was visiting his girlfriend at the time. Dillinger was taken to the local jail where he was booked and held for trial. While Dillinger was in jail, his mentors where in the process of escaping from prison with weapons that Dillinger had smuggled in for them. After breaking out they returned the favor by getting Dillinger out of jail. This marked the start of Dillingers famous fourteen month career. (Materra, 1955). After the gang was reunited they choose to hit a near by town police station and rob them of their guns and ammunition. For fourteen months these criminals terrorized the nations banks as just bank robbers. On January 15th Dillinger and gang decided to rob the First National Bank of Chicago where things took a twist for Dillinger. This was the day that Dilliger went from a bank robber to a cop killer. When the gang entered the bank the president hit the silent alarm button that was connected directly to the police station a block and a half away. When the officers arrived they found themselves staring down the barrel of Dillingers Tommy gun and quickly retreated out of the bank. One heroic officer tried to take Dillinger down with four shots from his .38 caliber service revolver that all struck Dillinger in the chest. Disoriented Dillinger regained balance and returned fire with his Tommy gun sending eight bullets into the officers body killing him instantly. (Materra, 1955). Dillinger was now known across the United States as not just a bank robber but also a murderer. As Dillinger fired short bursts from his .45 caliber Tommy gun he pulled his wounded associate into the get away car as police fired a barrage of bullets in their direction. (Toland, 1963). With Dillingers fame growing he was growing less popular with the director of the FBI, J. Edgar Hoover and other authorities that he managed to humiliate. After Dillinger and his gang made their get away they all choose to leave the Midwest for a new area. Soon the gang was in Tucson Arizona and up to no good. They wound up drawing allot of attention to themselves by authorities and locals wherever they went with their flashy cars and jewelry. The fall of the gangs bloody reign of terror was the clever work of the Tucson police department who managed to do what the FBI and police departments in the Midwest failed to do time and time again. Without even firing a shot the Tucson police department managed to trick the gang into a trap that put them all in jail and seized more than $27,000 in cash, and a large stash of guns and ammunition. This made the police in the Midwest look even more incompetent. Dillinger was sent back to Indiana where he was to face trial for murder and multiple counts of robbery and assault. While in jail Dillinger managed to craft a gun out of a piece of wood and used it to spring himself to freedom after putting his captures into the very cell in which he was in. (Materra, 1955). When Dillinger fled from the Jail he stole the sheriffs car and drove into Illinois. When he crossed state lines he violated a federal law and now Hoover had all the authority he needed to launch the nations largest man hunt in U.S. History. The man hunt leads authorities to the far northern town of Mercer in Wisconsin where the Dillinger gang was hiding out at a lodge. The lodge named Little Bohemia became the sight of yet another humiliation for Hoover and his G-Men when they did not manage to capture Dillinger. After this the heat was on for John and he returned to Chicago and went into Hiding. He changed his appearance and was hiding out with a call girl named Anna Sage. Anna Sage led to Dillingers fall when she contacted the FBI and told them where he was going to be. Her plan was to avoid deportation by cooperating with authorities. She lead authorities to an air conditioned theater in Chicago where she viewed a movie with Dillinger. She told authorities to look for a lady in a red dress. When they exited the theater the FBI was waiting outside. As Dillinger walked down the side walk he heard some one call his name and he ran down the alley way. As Dillinger ran he was followed by a barrage of bullets that killed him instantly. This was the end of Dillingers life, but the beginning of a legend and many myths about his life. (Girardin and Helmer, 1994). Dillinger will always be remembered in the history books as the first bank robber to challenge authority and rob police stations. He may have been gunned down in that Chicago alley, but his legend will live on throughout the Midwest. Dillinger was the first and last of his kind. His style has never been duplicated and never will be. Many legends of Dillinger still live today. There is still a legend of a lost hoard of cash that only Dillinger knew the location of in northern Wisconsin and many other myths of his notorious career. No one knows if there is any truth to these myths, but there is truth in his actions and his crimes. (Toland, 1963) John Dillingers life was proof that the system and its prisons act as universities for criminals. The question remains whether Dillingers path would have been different had he never gone to Michigan City. His life was an early indication that our prison systems needed to implement correctional programs rather than giving them an education to more criminal activities. Dillinger is one example product of the system, since his time there have been many that go in the system and come out worse off than before entering it. References Girardin R. and Helmer W. 2005. Dillinger: The Untold Story. Copyright 2005 William J. Helmer Matera, D. 2004. John Dillinger: The Life and Death of the First Celebrity Criminal. Caroll and Graf 2004. Toland, J. 1963. The Dillinger Days. De Capro Press Edition 1995. Copyright John Toland 1963. Reppetto, T. 2004. American Mafia. Henry Holt and Co. New York, New York. 2004.

Spotted Horses :: essays research papers

"Spotted Horses" Vs. "Mule in the Yard" William Faulkner wrote two short stories, which are alike in many aspects. "Spotted Horses" and "Mule in the Yard" are short stories that both involve comic animal chases and financial transactions. Even though the stories are written by the same author, have similar characteristics, and share similar plot features, they are entirely different stories. The stories are both examples of interpretive literature, however "Spotted Horses" is a more interpretive short story than "Mule in the Yard because "Spotted Horses" fits Perrine’s profile of interpretive literature, and "Mule in the Yard" seems to replicate Perrine’s profile of escape literature. According to Laurence Perrine in his seventh edition of Literature: Structure, Sound and Sense he states the definition of interpretive literature is "Literature written to deepen and broaden and sharpen our awareness of life." Interpretive literature is not candy coated. It allows its readers to experience the trials and tribulations of life. By using graphically realistic plots and endings, which are consistent to those in real life, interpretive literature achieves a higher literary value than escape literature. Interpretive literature allows its reader too step out of the fantasy world they might be living in and focus on what the world is really about. One might say an interpretive story provides insight to understanding. Not only understanding of ourselves, but our neighbors, friends, family or anyone else we might encounter. Escape literature is the complete opposite of interpretive literature. Escape literature is written purely for entertainment. Escape literature takes it’s reader out of the real world and into a fantasy world where everything works and happens just like we want it to. This is a world where the ending always has closure. Escapist authors hardly ever end on a bad note. They want the reader to leave the pages of their story satisfied, and having a sense of contentment. Perrine’s example of escape literature is Cinderella. Cinderella’s life goes from rags to riches in one night. She marries a prince and lives happily ever after. According to Perrine the most common expectations of escape literature readers are the sympathetic heroes or heroines, the suspenseful plot which one exciting event proceeds another, the resolved happy outcome, and the theme. Escape literature themes confirm the reader’s previous opinions of the world. Readers of escape literature read for pleasure not to gather knowledge on how to survive in the real world.

Essay --

This paper aims to describe the role and function of protein Helicase. "Helicases are enzymes that use ATP-driven motor force to unwind double-stranded DNA or RNA" (Wu, 2012). First discovered in E Coli in 1976 (Abdel-Monem et al, 1976) with the first eukaryotic helicase protein discovered soon after in 1978 (Hotta & Stern, 1978). Since these discoveries, many more similar enzymes and proteins have been discovered. It breaks the hydrogen bonds formed between opposing strands of DNA with energy formed through the hydrolysis of ATP to ADP and inorganic phosphate (Hartsuiker, 2013). The separation of strands is necessary as newly formed strands need to be transcribed using the nucleotide sequence of an open DNA strand. The protein is built around 6 sub-units which form an hexameric ring with assymetic symmetry. The biochemical properties of helicases are all very similar however, the presence of specific motifs (short chains of DNA, primarily used for structure) alters which family of helicases they fall into, how that specific helicase will work and subsequently; mutations in these specific motifs will cause specific differences in protein synthesis. There are 4 'Superfamilies' created through differentiation of 7 conserved motifs, roughly made from 300-500 amino acids(Hall & Matson, 2002). All helicases covered in this paper belong the largest family(Unmate et al, 2011) Super Family 2 (SF2) which are recognized by 9 conserved motifs. XPB and XPD are both DNA helicase structures, mutations in their helicase motifs can cause Xeroderma Pigmentosum (XP) and similar diseases. XPD and XPD's cellular functions involve Nucleotide Excision Repair, which removes DNA; damaged from UV rays. During Xeroderma Pigmentosum, these damaged stran... ..., similar to BLM, XPD, XPB, and WRN is found in Super family 2 and is a part of the DEAH box helicases. These helicases are involved in nuclear transcription and control of gene expression (De La Cruz et al, 1999). Mutations to this gene coding protein can result in an individual suffering from ATR-X syndrome, causing psychomotor retardation, ÃŽ ±-thalassemia and the expression of abnormal phenotypes in both the genitals and face. A 2kb deletion mutation has been observed in the XH2 gene, removing both coding and non-coding sequences. This mutation results in the down-regulation of ÃŽ ± - globin, this irregular haemoglobins are produced which directly results in ÃŽ ± - thalassemia (Gibbons et al, 1995). The mutated globin proteins have a lower affinity with oxygen, thus less oxygen is in the blood, and less oxygen reaches the brain which can trigger psychomotor retardation.

Nvq Level 3 H&S

CU1530 Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1UNDERSTANDING WHY EFFECTIVE COMMUNICATION IS IMPORTANT IN THE WORK SETTING. 1. 1IDENTIFY THE DIFFERENT REASONS PEOPLE COMMUNICATE. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. 1. EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN THE WORK SETTING. Effective communication helps us not only relate better to each other, it also helps us do more with minimal effort. Breakdown in communication in the work setting can lead to a number of things including a sense of anxiety, alienation as well as feelings of isolation. Positive communication skills like listening, open-ended questions and calm tone of voice help unite people because they are behavior’s that lead to sustained relationships.Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same. A frequently overlooked quality is the ability to actively listen which will help you obtain more information to enforce better decisions. The power of effective communication is essential and the ability to have the chance to develop, expand and develop personal relationships will stand you in good stead and for the company. 2BE ABLE TO MEET THE COMMUNICATION AND LANGUAGE NEEDS, WISHES AND PREFERENCES OF INDIVIDUALS. . 2DESCRIBE THE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION. When communicating with others the content of the message needs to be clear, but it also needs to be said in a clear way. When receiving messages it is necessary to be alert to both verbal (spoken) and non-verbal (body language) messages. To communicate effectively keep in mind factors such as – environ ment: Are noise and activity levels too high? Do you need privacy? Would it be easier to have this conversation while carrying out an activity ogether? Walking or working side by side can ease the flow of conversation. Proximity: The better you know a person the closer you are likely to be physically. Closeness can encourage sharing. Positioning chairs at an angle rather than side by side makes it physically easier to talk to another person. Sitting directly opposite is more formal and can feel confrontational. Sometimes a table between you helps a person feel protected. Yelling from one room to another doesn’t aid communication!Orientation: Leaning forward can communicate that you are interested, but too close might invade ‘body space’. Turning away can show lack of interest, but standing directly opposite a person can be too direct, where being at an angle can provide a helpful space. Posture: Folded arms can look defensive and discourage communication. Friends and family without realizing, often mirror the other person’s posture during conversation, which is thought to increase a sense of familiarity. Standing over a person who is seated might feel patronizing or threatening.Touch: A light touch on a person’s arm or hand can communicate caring and understanding, but sometimes touch can feel intrusive, even threatening. Touch is a safeguarding issue and you must never impose yourself physically on a vulnerable adult. 3 BE ABLE TO OVERCOME BARRIERS TO COMMUNICATION. 3. 1EXPLAIN HOW PEOPLE FROM DIFFERENT BACKGROUNDS MAY USE AND/OR INTERPRET COMMUNICATION METHODS IN DIFFERENT WAYS. Each individual communicates slightly differently according to their different background and experience and the service users we work with may have a diverse range of communication needs and preferences.Although individuals share personality traits in common with others, the unique make-up of these and the way they operate together is individual to that person. One individual might be quiet and reserved, another enthusiastic and bubbly and this will affect the way each communicates and responds to communication. There are also factors such as literacy skills, Literacy skills refer to a person’s competence in reading, writing and speaking in a particular language.The service users you work with may be at different levels of competence in literacy and need to be communicated with at a level they can cope with. Some adults struggle with literacy and may feel embarrassed by their difficulties. As well as literacy skills, some individuals will have better access to and be more competent using information and computer technology (ICT) than others. You should not assume that everyone you have dealings with at work has access to the internet and email, or mobile phones, or that they are competent in using such technology. . 2IDENTIFY BARRIERS TO EFFECTIVE COMMUNICATION. Communication is not always straightforward and a number o f barriers can be encountered when working in health and social care settings. Communication is a complex process and can be interrupted at any stage by a number of different barriers for instance – when someone cannot receive or pass on information because they have an impairment to one or more of their senses, most commonly a visual or a hearing disability or communication is affected by the environment that people find themselves in.For example, someone who does not see very well will struggle to read written information in a dimly lit room. There are also barriers faced due to cultural differences when the same thing means different things in two cultures, communication can be difficult or when a person uses language that not everyone uses, such as saying they have a problem with their waterworks. This can mean their plumbing system but also means a problem going to the toilet.Sometimes it may be appropriate to use slang with your peers but in normal working with colleagu es or service users you should avoid using any language that can be misunderstood or misinterpreted or that might cause offence. 3. 5 EXPLAIN HOW TO ACCESS EXTRA SUPPORT OR SERVICES TO ENABLE INDIVIDUALS TO COMMUNICATE EFFECTIVELY. Some people have communication difficulties that require extra support or services to enable them to communicate effectively.